How FCBL Prepares For Future Sales
89% of employees felt post Implementation of Sales Training that we can answer all questions of our customers
Rs 12000 +
In savings
90 +
Unlocked hours
220 +
Backend Developers
The company
To get ahead in the new world of work, Standard Chartered sought to break down silos, foster inclusivity, and empower employees to reach their full potential. By launching their talent marketplace, the leading bank achieved a savings of more than $1.3 million and earned a record-setting increase in employee satisfaction and engagement.
Challenges
FCBL is recognized as an emerging leader in the industry however with the changing dynamics of the industry and with AI technology coming in effect, FCBL experienced challenges where they have to provide wide variety of products and for various price ranges. One of their key challenges was related to their employees where the old tenure staff was unwilling to learn new technology, staff turnover increased and customer experience was at stake as new employees were finding it difficult to serve their old customers as they were unable to meet their expectations. FCBL was force to shift themselves to a general advice model which impacted their revenue and profitability.
Solutions
At Focuskon, we take pride in growing our customers and make their problem ours. After carefully examining Their Company, we were able to identify the core issue where their sales training was not synchronized. By optimizing and automating their sales training through our expertise, we shifted FCBL services to a Personal Advice Model and we successfully captured their 100+ years of sales experiences into a training program which helped them serve their old and new customers on a Need Based Analysis Model.
Results
FCBL implemented the new sales training approach which helped them create a whole new perception in the industry and within a short span of 6-9 months, their customers and competitors started seeing them as industry experts and not sales agents. In turn, Employee Retention went up by 60%, New Sales increased by 40% and Referrals improved by 20% adding to their revenue and profits.
80 +
Product Designers
90 +
Frontend Developers
220 +
Backend Developers
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Since the beginning our main goal was to help entrepreneurs build new software solution that matters. Building and shipping products that are helpful for people, making world a better place, for everyone, including ourselves.
Nikhil Bansal, Focuskon
Founder and Managing Director